Return Policy for PhotoVemo

Effective Date: January 15, 2025

At PhotoVemo, we strive to provide high-quality products and services that exceed your expectations. If you’re not completely satisfied with your purchase, we are here to help! Please review our return policy for guidance on how to return or exchange items.

1. Return Eligibility

  • Custom Products: Personalized or custom products, such as photo prints, photo albums, and other customized items, are non-returnable unless they are defective or damaged.
  • Non-Custom Products: Standard, non-custom products are eligible for return within 30 days of receipt.
  • Condition of Items: To qualify for a return, items must be unused, in their original condition, and in the original packaging.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@photovemo.com or (307) 734-5242 to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: After contacting us, we will provide you with a return authorization and instructions on how to return the product.
  3. Shipping the Return: Once you have received return instructions, carefully package the item(s) and ship them back to us. You are responsible for the return shipping costs, unless the item is defective or damaged.

3. Refunds and Exchanges

  • Refund Process: Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
  • Exchange Option: If you prefer an exchange for a different size, color, or product, we will assist with exchanging the eligible item. Please contact us prior to returning the item to ensure we have the requested product in stock.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will either offer a replacement or issue a full refund. To help us resolve the issue quickly, please provide the following:

  • Photos of the defective or damaged item
  • A description of the issue
  • Your order number

Note: If your item was damaged during shipping, please keep the original packaging and contact us as soon as possible. We will assist you with filing a claim with the carrier if necessary.

5. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom products (unless defective or damaged)
  • Gift cards or vouchers
  • Digital downloads or services

6. Shipping Charges

  • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of your items.
  • Original Shipping Fees: Original shipping charges are non-refundable unless the item was damaged, defective, or we made an error with your order.

7. International Returns

At this time, we only accept returns for domestic orders (within the United States). We are unable to process international returns.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us: